POLICIES
PRIVACY POLICY NOTICE
This Privacy Policy (“notice”) is in respect of the personal data processed by Claven Group Ltd and its subsidiaries (as detailed in Section 1 below) collectively referred to throughout this notice as “the Group”, “we”, “our” or “us”.
The privacy and security of your personal data is of the utmost importance to us and we invest in measures that help to protect your data protection rights. We respect the privacy of our clients, their customers, our staff and our field agents and we ensure that the personal data we process is accurate, adequate, relevant and not excessive, given the purpose for which it was obtained.
This notice outlines how your data will be processed lawfully, fairly and in a transparent manner. It explains how we use, collect and store your personal data and your rights under the law relating to your personal data.
COMPLAINTS NOTICE
We are committed to providing the highest level of customer service and to behaving in a responsible, reasonable and compliant way at all times.
If you feel we haven’t lived up to these expectations, then we would like to hear from you. In the first instance please contact us and we will do all we can to resolve any issues as quickly as possible without unnecessary fuss or formality.
Our complaint management process is fully compliant with the Financial Conduct Authority rules and which follows the guidelines recommended by the Financial Ombudsman Service and the Ombudsman Service.
REFUND POLICY
DMSfieldcall Limited utilise a service provided by Worldpay for the processing of payments.
Worldpay are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world and are recognised as a secure and easy-to-use payment solution over the internet. We accept all types of Visa & Mastercard Cards.